FAQs
Why Choose Us
Our FAQs
Placing an order with us is super easy.
Feel free to give us a call or schedule a call with us during business hours or you may place an order online 24/7, 365 days a year.
If you would prefer a tax invoice sent to you first prior to payment no problem. Just give us a call or chat with us through the website. We will collect your details needed for the invoice and have our accounts team issue an invoice. Invoices can also be paid via bank transfer, credit or debit card.
You will receive an order confirmation email from us immediately after purchase and a tax receipt after payment.
Payment & Shipping
We accept 3 forms of payment both over the phone and via our checkout cart on the website. These options include Bank Transfer, Credit and Debit Card.
Commercial Range: Domestic shipping is free with every order and takes 2-3 weeks including handling..
Industrial Range: Standard Road Freight Shipping is included in you Industrial Unit order. These units are made to order and will take around 2 weeks to your door from the time payment is received.
We offer a 30-Day Money back guarantee
We offer a 30-Day Money back guarantee with all of our Dehydrators, so you can feel safe and secure with your dehydrator purchase.
Returns are excepted up to 30-days after purchase. Return freight is to be covered by the purchaser unless the return is due to a manufacturing issue.
1-year commercial warranty
We offer an unparalleled, industry-best, 1-year commercial warranty. Our warranty covers commercial use and includes parts, labour, and on-site servicing. We use local Appliance Repair Technicians to make sure you get the quickest service possible should anything happen.
If repairs are required past the 2-year warranty, we carry all the replacement parts you may need in order to service your dehydrator.
Privacy Policy
We are pleased with your visit of our website and your interest in our company, products and services. We value the trust you place in Dellmarc and we are committed to safeguard and preserve the privacy of our visitors. That’s why we insist upon the highest standards for secure transactions and customer information privacy.